The Benefits of Managed IT Services Provider
Proactive, Remote Monitoring and Maintenance
In most cases, we’ll locate and fix an issue in your IT before it becomes one with our remote system monitoring and maintenance.
Support Hours
If you’re working we’re working. Get 24-hour IT support, including on public holidays.
Predictable, Flat-Rate Spending
Know your cost every month with a comprehensive service agreement tailored to your business and operational needs.
Customer Portal
Approved staff can have access to our customer support portal, allowing you to track changes to tickets and log new jobs with ease.
Configuration Management
Ensure your systems remain functional and consistent even as your operations evolve.
Verification & Validation
Enjoy certainty that your systems are compliant and that the systems you use are what you need.
Quality Assurance
Avoid mistakes and keep cost down, with checklists and workflows tailored to your system.
Account Management
Your account manager will check in monthly to ensure everyone is happy with the support, and resolve any issues you may have. You’ll also receive a quarterly review to keep us informed about your business goals so we can help you reach them.
Reporting
Detailed monthly reports are included, summarising system performance, SLA performance, system health and IT Support usage.
Why Your Business Needs a Managed IT Service Provider?
When you have internal IT, you get the skills and knowledge of only the people you can afford to employ. With a Managed Service Provider, you get the skills and knowledge of an entire IT team, with no HR and hiring costs associated with internal hires. Royal IT work along-side internal IT staff to ensure that your business is getting the best support it can.
Why Choose Royal IT as your Managed IT Service provider
At Royal IT, we offer flexible managed IT services – a cost-effective method for minimising network disasters and improving your IT infrastructure. We understand that one size doesn’t fit all, so your plan is tailored to your business.
By outsourcing your day-to-day IT management to a team of technology experts, you gain proactive monitoring of your systems to prevent problems before they strike – all for a flat, monthly rate! We’ll take care of all things tech, so you can focus on what matters most – growing your business.
