Our team of account managers and support technicians are available to provide you with the right IT for your needs in Perth. We use our three-step process to ensure that we understand your needs and pain points, and then we build a plan and solution to suit you. Every solution is unique to your situation.
At Royal IT we believe in providing the support you need, when you need it, as efficiently as possible. Our local team are highly trained and work together to resolve all support requests to your satisfaction. Our support technicians are able to provide both onsite and remote access support, whether it be for urgent technical assistance, infrastructure changes or improvements and enhancements to your IT environment. Either way, we will be providing you with the best level of support in Perth.
Our IT support options can be tailored to suit your needs. Royal IT has an experienced helpdesk team that is based in East Perth, we also can provide local onsite support in every city and town in Australia in addition to 24/7 real-time monitoring of your IT network. Royal IT provides a high level of prompt IT support that is measured by a series of service level agreements (SLA).
Royal IT provides structured IT support in Perth for small to mid-sized businesses. Our service includes helpdesk support, remote troubleshooting, onsite IT support, proactive system monitoring, patch management, user onboarding, and infrastructure support.
We operate under defined Service Level Agreements (SLAs) aligned with ITIL best practices, ensuring every support request is prioritised, tracked, and resolved efficiently. The goal is simple: minimise downtime and keep your team productive.
Yes. Royal IT delivers fast remote IT support across Perth for immediate issue resolution, while also providing on-site IT services when physical intervention is required.
Most issues are resolved remotely to reduce disruption, but our Perth-based team can attend your office when infrastructure, hardware, or network issues require hands-on support.
Response times are governed by structured SLAs based on the priority and impact of the issue.
Critical business-impacting incidents are escalated immediately, while standard requests are handled according to predefined response benchmarks. This structured model ensures urgent issues are resolved quickly without neglecting lower-priority tasks.
If you are searching for fast, reliable IT support in Perth, response accountability is built into our service model.
Absolutely. Many Perth businesses engage Royal IT as their fully outsourced IT department.
We manage helpdesk support, cybersecurity basics, infrastructure maintenance, vendor coordination, Microsoft 365 management, monitoring, and strategic guidance. This allows businesses without internal IT staff — or with overloaded IT teams — to operate with enterprise-level structure and reliability.
Traditional break-fix IT providers react only after something fails. Royal IT uses a proactive IT support model.
We continuously monitor systems, apply patches, maintain documentation, and manage risks before they become operational problems. This reduces recurring issues, prevents surprise outages, and provides predictable IT management rather than unpredictable emergency costs.
For Perth businesses looking for long-term stability instead of reactive fixes, this structured approach makes a measurable difference.
To find out more about how our team can solve your IT issues and take care of your IT needs, please contact one of our Account Managers.
